Why I Won't Buy from Dell—Ever!

A modern day consumer horror story in the Summer of 2010

Dell's "customer care" is the most appallingly bad customer service I have ever experienced. Instead of trying to find the root of the problem—which it turns out was due to their mistake—they alternated between blanking me and insisting that since I'd bought the machine that was the end of the story. And it appears I'm not alone when it comes to "Dell Hell"!